Your arrival

Your arrival

Your arrival

You must inform us of your arrival date and flight information in order to monitor your arrival and properly ensure your checking in. Please remember that you must provide MadridEasy with said information at least 48 hours prior to your arrival. If this information is not received by MadridEasy we cannot properly organize your arrival, or your airport shuttle service (if purchased).

Please read the information carefully.

Check-in

 

Check-in Times

Check-in hours are Monday – Friday from 8:30 AM to 8:30 PM. No check-in fees required. (Weekends & holidays excluded.)

Check-in outside business hours 

Monday – Friday from 8:30 PM to 10:30 PM. Tenants needing to check-in within this time frame will be required to pay a surcharge of 35€ (+21% VAT) per person.*

Check-in during weekends & holidays

Saturday – Sunday & holidays from 9:00 AM to 9:30 PM. Tenants needing to check-in within this time frame will be required to pay a surcharge of 50€ (+21% VAT) per person.*

 

Non Check-in Times 

There are no check-ins conducted between 10:30 PM and 8:00 AM Mondays – Fridays.

There are no check-ins conducted between 9:30 PM and 9:00 AM during the weekend and holidays.

 

 Airport Shuttle Conditions 

Tenants that have selected and paid for the airport shuttle service have 7 days before their arrival to provide MadridEasy with their flight details. Tenants that experience flight delays, cancellations, delays in immigration or in baggage claim must contact MadridEasy & the shuttle service company  as soon as possible. Drivers will wait a maximum of 60 minutes at the airport. If not notified of any delays/cancellations drivers will leave and tenants will forfeit their shuttle service.*

 

Contact Information

Shuttle Service Company: +34 647 774 806

MadridEasy Customer Service: +34 915 938 352 / +34 609 448 304 /

+34 608 606 959

Skype: MadridEasy

Email: info@madrideasy.com

 

 

Tenants that do not wish to pay the off hours check-in fee, in order to move into their reserved booking, will have to wait until the established WEEKDAY check-in times are in effect. The tenant(s) must inform MadridEasy 7 days before their arrival if he or she will opt to purchase the off hours check-in service.  

*Tenants who’s flight lands in Madrid between 8:30PM and 10:30PM during the week, must inform MadridEasy 7 days before arriving  if they opt to purchase the off hours 35€ (+21% VAT) check-in service. The 35€ (+21% VAT) check-in service fee must be paid either on the day of arrival or along with the first month rental payment.

* Tenants who’s flight lands in Madrid during the weekend or holiday between 9:00AM and 9:00PM, must inform MadridEasy 7 days before arriving if they opt to purchase the off hours 50€ (+21% VAT) check-in service. The 50€ (+21% VAT) check-in service fee must be paid either on the day of arrival or along with the first month rental payment.

*Check-in times need to be pre-established, organized and confirmed between MadridEasy and tenant(s).

*Tenants landing in Madrid around or close to 8:00PM during the week, are recommended to find alternate accommodations for that evening. By the time a tenant has collected their luggage, passed through immigration, and commuted from the airport to their reserved booking, approximately 2-3 hours will have passed and checking-in will no longer be possible. The tenant will be able to check-in the next day within the pre-established time frame.

*Tenants whom have purchased the off hours check-in service, arriving within the weekend or during a holiday around or close to 9:00PM, will need to find alternate accommodations until the next day (after 9:00AM) in order to check in at the established time.

*Tenants whom have purchased the airport shuttle service, arriving during the weekend or holiday around or close to 9:00PM will need to inform MadridEasy, 7 days before their arrival, of their alternate accommodation in order to properly organize their drop-off point.

*Airport shuttle service prices are per person and per trip. You must inform MadridEasy 7 days before your arrival where you would like your drop-off point to be:

  • Option 1: airport –> alternate accommodation  or
  • Option 2: alternate accommodation –> MadridEasy booked residence. 

 You can Download our Welcome Guide, it will help you during your first days in your new home:

 Welcome guide