Safety Tips for Tenants - MadridEasy

Safety Tips for Tenants

Besides providing you with our best service we also want to give you a heads up as to what to look for, what to ask and what to stay away from in regards to online booking for accommodations. We want you to feel at home in whatever property you choose. You can never be too safe when it comes to finding a place to stay that’s why we’ve listed some tips for when finding accommodations online.

Do Your Homework

There are many ways to learn about potential listings. Use all of the tools at your disposal to gather information so you can find what’s right for you.

Housing Profiling

•Keep an eye out for listings with detailed descriptions of the property and surrounding area. A thoughtful and detailed description is one sign of a good property.

•Our photos bear an “MadridEasy Verified” stamp. These properties have been visited and photographed by a professional MadridEasy photographer. You can feel confident that what you see is what you’ll get.

The Power of Reviews

Tenants can only leave reviews after a confirmed reservation through the MadridEasy platform. Rest assured that what you’re reading is the result of an actual person staying with us; either has stayed with us, or another member of the MAD Family.

•Key information to consider: Have other tenants reported positive experiences when using MadridEasy? Was there anything wrong with their stay? If so, was it easily fixable? Would they stay there again?

Stay in your Network

Social Connections can help you find accommodations with mutual friends, people from your alumni network, or previous tenants your friends know. Discover your trusted connections of tenants all over the world. Sign in with Facebook, and discover your common connections within a network of thousands of people.

Screen with a Purpose

Asking good questions and setting expectations is essential to an effective screening process. Get to know us and your potential accommodations and make sure you are comfortable. Too much communication is never a bad thing.

What to ask – Here are some example questions to get you started, but are by no means exhaustive.

•Will other people be staying there at the same time? Will they have access to my space?

•How will I get the key? Who else has a copy of the key?

•Is there a secure space to store my belongings?

•Will I have a private or shared bathroom?

•Are their lots of stairs or is there an elevator?

Take Your Time

Chemistry and trust are a big part of the relationship with your with us. Whether booking a shared living space or an entire home, take your time and get to know us and the property list. Be clear with your expectations and booking details so when its time to ask you questions too.

Keep it in MadridEasy

Every now and then you will run into a website, forum or someone who will ask you book outside of the MadridEasy marketplace. Three of the most common scams in the rental industry are “take the money and run”, the “bait & switch” and “price jacking”. Keeping your communications and transactions inside of MadridEasy we can protect you from each of these, and provide you with a path for recourse should something go wrong.

Communicate With a Paper Trail

Messaging within our system provides a paper trail that our customer support team can reference in case your accommodation or reservation was misrepresented or an unlikely error has occurred. It is our responsibility to inform you that we abide by the Data Protection Act which defines Spanish law on the processing of data on identifiable living people. It is the main piece of legislation that was enacted to required Member States of the European Union to protect people’s fundamental rights and freedoms and in particular their right to privacy with respect to the processing of personal data. In practice it provides a way for individuals to control information about themselves. The Act defines eight data protection principles. It also requires companies and individuals to keep personal information to themselves.

Help Us Help You

If you feel somewhat uncomfortable in your decision making, you can flag the message thread to alert the MadridEasy team.

Be Prepared: Set Yourself Up for Success

Most issues come from lack of attention to details, miscommunication and differences in expectations. Be sure to thoroughly read the reviews, descriptions, amenities and general rules. Whatever your living preferences may be, define them for yourself and then choose the best match.

Do A Spot Check

Upon arrival, take a quick look around the property. If something is awry or just not up to par, immediately document it with photos, contact the MadridEasy support team at or call (+34) 915938352.

House Rules

Remember, you are renting someone else’s home and therefore it is your responsibility to take care of it and return the property at the end of your stay the same way it was presented to you. Also keep in mind that there are additional rules such as noise levels, cleanliness, roommate respect and being neighborly.

The Buddy System

Traveling somewhere new can be overwhelming, so consider traveling with a friend. Beyond being a partner in adventure, having a photographer and map-holder can make your experience more fun and ensures someone has your back. Before departing for your trip it is always a good idea to share your itinerary with trusted friends or family and set dates and times to check in.

Pack Intelligently 

Be judicious about taking valuable items or sensitive documents with you. If you do take such items with you, ensure you have a safe place to store them.

Travel Insurance

With travel comes the unexpected. If you are worried about trip interruption, theft of your belongings or any other travel emergency, buying travel insurance is a good way to reduce risk. Every policy is different and provides different types of protection. To understand your coverage options, you should check with a travel insurance provider.

We Are Here For You

Let’s face it, sometimes things don’t go exactly as planned. That’s why we have operators and customer support staff standing by to provide phone and email support for anything big or small. Need help? Contact us and let us know what we can do to help at or calling (+34)915938352.